About Michel Stevens

Michel Stevens is Managing Partner at goCX, a consultancy agency that specializes in helping organizations to become more customer-centric. They use design thinking techniques to achieve more sustainable results and to come up with more innovative solutions for complex problems.

Michel has successfully developed and implemented customer centricity and customer experience programs across Europe, for major financial service providers, telecom operators, utilities and automotive companies. He is a seasoned customer centricity advocate who is known for being an inspirational, yet highly analytical, leader, engaging speaker and insightful facilitator of change.

With a vast experience in customer contact, Michel has helped contact centers across the continent to achieve their next level of customer intimacy and make the world more customer friendly. He believes that customer centricity is the only way forward for businesses if they want to survive and be profitable.

Speaker: Business as Unusual: Harnessing the Power of Design Sprints

Build solutions to wicked problems in just five days. At its core, Design Sprints seem simple, they help you to understand customers, allow you to build solutions for problems and validate your assumptions in just one week. But, in order to fully harness the power of Design Sprints, you need to understand the larger mechanics that play a role and go beyond establishing an MVP. During this keynote, we will share the essentials of the five days sprint with five real-life stories. The session gives you a broader view on Design Sprints and helps you to go beyond the obvious.

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