CROSSING THE CHASM BY THE NEW PARADIGMS IN BUSINESS ANALYSIS AND BUSINESS OWNERSHIP
Dedicated to operational excellence, İşbank has been enhanced over 250 business processes in its Shared Services Center across multiple business lines in the bank within the Operational Excellence Programme. In this session, you will hear how İşbank:
– Worked with its outsourced IT subsidiary, Softtech to enable business and IT teams through mentoring,
– Used new methods to drive effectiveness/efficiency.
Also the lessons learned from this experience considering the changing paradigms of Business Analysis in Digital Era.
İş Bankası – Unit Manager-Business Process Management and Channel Development